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PITA payment system | The Credit Union Loan Source review from Monroe, North Carolina

1.0
Details
Difficult and antiquated payment system. The portal for payments is difficult to locate and navigate, and continues to direct you to the doxo site which charges a whopping $16 for making your payment online. If you do successfully reach the culoan site itself or reach the automated customer service company by phone, the charge is between $6 and $7. I have tried numerous times to sign up for automated payments, but cannot get the site to work.
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Review
#1599534 Review #1599534 is a subjective opinion of poster.
Service
The Credit Union Loan Source Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Don't use them for a loan! | The Credit Union Loan Source review from Nashville, Tennessee

1.0
Details
This Company is a joke mail my payments in plenty of time to get to them, and they hold it so it looks like it's late, from now on I'm mailing it certified mail!!
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Review
#1761087 Review #1761087 is a subjective opinion of poster.

Schedule a payment for you | The Credit Union Loan Source review from Edmond, Oklahoma

I dialed both the toll free and local numbers and I am getting cut off and do not know why. Could you please call me at 580-231-1899 so I can set up a payment?
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Review
#1710945 Review #1710945 is a subjective opinion of poster.
Reason of review
Order processing issue
Preferred solution
To call me back so I know can make my payment.

Second month and already pissed off at CULS | The Credit Union Loan Source review from Knoxville, Tennessee

1.2
Details
Haven't received second billing statement, website shows no history of my first payment, get charged $7.50 fee for any type of payment except check through the mail. Refinancing ASAP! Run like *** if a dealership tries to sell your loan to these ***
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Review
#1700643 Review #1700643 is a subjective opinion of poster.
Service
The Credit Union Loan Source Auto Loan

Title | The Credit Union Loan Source review from Honolulu, Hawaii

5.0
Details
Add a name to my title when I didn’t give permission
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Review
#1683796 Review #1683796 is a subjective opinion of poster.
Reason of review
Good customer service

No customer service they want you to do it | The Credit Union Loan Source review from Seminole, Florida

1.3
Details
I have called to let you know I've changed banks and need you to put me on automatic payment and was told to get on my computer and log in so I tried that with no success so when i'm on the road i'll try to get you a payment but I don't carry checks with me I didn't put this on automatic payment to start with but I like the program so now you can call me for payment k.merryma
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Review
#1675655 Review #1675655 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
get qualified people

Incompetent | The Credit Union Loan Source review

1.0
Details
Its a 10 or 11 hour drive from my front door to their door at Miami office when I mail them car payment it takes them at least 3 weeks to cash it and you guessed it a late fee I think that's how they make extra money.Can't take online payments charge extra for phone payments etc what kind of company is this?Looking to refi must get away from these idiots.
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Review
#1653336 Review #1653336 is a subjective opinion of poster.
Service
The Credit Union Loan Source Customer Care
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$20
Preferred solution
Let the company propose a solution
Tags
  • Cu Loan Source Run Away

The best experience. | The Credit Union Loan Source review

I have always had great credit, but as life would have it I had to file a bankruptcy. I had to include my car and I was devastated. I spoke with Karen from the bankruptcy department. This young lady was fantastic. She was Very patient, never at any time irritated at my questions. Whenever I call and she missed my call she would always call me back. This is a young lady that you definitely want on your team. We need more people like her working doing customer service. Thank you Karen
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Review
#1640327 Review #1640327 is a subjective opinion of poster.
Service
The Credit Union Loan Source Auto Loan
Pros
  • Great customer service
Reason of review
Good customer service
2.9
Details
Here is an example of a company that doesn't get it and doesn't care. One would expect credit union things to be customer friendly. Not here. No only does the web site offer little in customer service, but it tells you nothing of your recurrent payment status. There is...
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Review
#1599853 Review #1599853 is a subjective opinion of poster.
Pros
  • Low interest
Cons
  • Bad online customer service
Reason of review
Poor customer service
Preferred solution
Fix the damn website

Debits not taken and keep charging me late fee | The Credit Union Loan Source review from College Park, Georgia

1.3
Details
I’m not happy it’s twice you didn’t take my payment on line?? Yet your quick to charge me late fee!!
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Review
#1587714 Review #1587714 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$500
Preferred solution
Full refund

Contact The Credit Union Loan Source Customer Service

Website:
Mailing Address:
28149
Miami, Florida 33102-8149
United States
Phone:
(866) 612-2857
All The Credit Union Loan Source Contacts

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Latest Question

The Credit Union Loan Source Questions

Payment | The Credit Union Loan Source review

I used to be able to pay bill online without a charge and that option appears to be gone...what is happening ???
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Review
#1560887 Review #1560887 is a subjective opinion of poster.
Service
The Credit Union Loan Source Customer Care